At The Nuttery, we care about your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights - all in clear, straightforward language. If you ever have a question, feel free to email us at hello@thenuttery.com

 

Who we are

We’re The Nuttery, a trading name of Garden Things Limited.
Our website address is www.thenuttery.com.
 

What information we collect

We may collect the following information when you interact with our website or shop with us:

• Name and contact details e.g. your name, email, phone number, and delivery address.

• Order and payment info e.g.  your order history and billing address (we never store your full card details).

• Account info - if you create an account on our site.

• Email preferences - if you subscribe to our newsletter.

• Technical data e.g. your IP address, browser type, and pages visited (via cookies - more on that below).

 

How we use your information

We only use your data when we have a valid reason to. That includes:

• Fulfilling your orders and processing payments

• Sending order confirmations and delivery updates

• Providing customer support

• Sending marketing emails (only if you’ve opted in)

• Improving our website and services

• Meeting legal or tax obligations

 

We will never  sell your data, and we only share it when absolutely necessary - for example, with our payment processor, delivery companies, or email platform.

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Marketing and email

If you’ve signed up to hear from us, we’ll send occasional updates, offers, or product news. You can unsubscribe any time by clicking the link in our emails or contacting us directly.

 

Cookies and website tracking

Our website uses cookies to help it run smoothly and to understand how people use it. Some cookies are essential (e.g. for shopping baskets), while others help us improve your experience (like Google Analytics).

When you first visit, you’ll see a banner asking you to accept or manage cookies.

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How we protect your data

We take data protection seriously and use secure systems to store and process your information. Access is limited to people who need it, and we regularly review our security practices.

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How long we keep your data

We’ll only keep your personal information for as long as it’s needed - typically to process your order or meet legal requirements (like tax records). After that, we securely delete or anonymise it.

 

Your rights

Under UK data protection law (UK GDPR), you have rights, including to:

• Access the personal data we hold about you

• Correct any inaccuracies

• Request deletion (in some cases)

• Withdraw consent at any time

• Object to certain uses of your data

To exercise any of these rights, email us at hello@thenuttery.com

 

Who to contact

If you have questions or concerns about how we use your data, email us at hello@thenuttery.com

If you're not happy with our response, you can contact the UK Information Commissioner’s Office (ICO): ico.org.uk

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​Last updated: July 2025