Changed your mind? No problem! You’re welcome to return your item within 30 days of receiving it. Just make sure it’s in its original packaging. You're free to take a good look and handle the product - just like you would in a shop - but please avoid using it beyond that, so it’s still in perfect condition for a return. Please contact sales@thenuttery.com and we'll advise you how best to return the product.

Orders which are unsuitable can be returned (within 14 days). This can either be arranged by ourselves at a cost of £4.50 or through a courier of your choice.

As soon as we have received and processed your return, you will be refunded. Dependant on the payment method you used to pay, refunds should take no longer than 7 working days.

10-Year Squirrel Proof Guarantee We’re proud of our Squirrel Proof range of feeders and back them with a 10-year guarantee against damage beyond repair. Our feeders are built to attract as many birds as possible while preventing the average adult grey squirrel from reaching the food. What’s Covered Damage to your feeder from squirrels or weather that makes it unusable. Replacement of the feeder or specific component parts (at our discretion). What’s Not Covered Normal wear and tear. Cosmetic damage that does not affect the feeder’s function. Damage caused by misuse, neglect, or modification. Squirrels gaining access in exceptional circumstances (e.g. particularly small, young, or unusually persistent squirrels—especially during Spring breeding season). How to Claim Contact us with proof of purchase and photographs of the damage. We may ask you to return the feeder at your own cost so we can assess it. If covered, we will either: Replace the damaged part(s), or Send you a replacement feeder. Important Notes Replacements are a one-time benefit: if you receive a replacement feeder under this guarantee, no further claims will be accepted for that product. We reserve the right to replace only the affected components rather than the entire feeder. This guarantee is in addition to your statutory rights under UK consumer law. Your satisfaction matters to us, and we’ll always do our best to resolve any issue, big or small.

Redeeming your gift card is easy: Copy your gift card code from the confirmation email you received (or that your gift-giver shared with you). Browse the shop and add your chosen items to the cart. In the shopping cart or at checkout, paste your gift card code into the “Promo Code” or “Gift Card” field. Click “Apply” and the gift amount will be deducted from your total automatically. Gift cards can be used for all items on our store, unless otherwise stated. You can also combine them with credit/debit card payments if your order exceeds the card value.

No! If the order value of your order is less than the available credit, the remaining amount will remain and can be used again on your next order.

At the moment, we accept all major credit and debit cards for a secure and seamless checkout experience. We're always exploring additional payment options to make things even more convenient for our community - so stay tuned, as we may offer more choices in the near future.

We aim to dispatch all orders within 24 hours. At weekends, this may extend to 48 hours. Once dispatched, your order should arrive within 2 working days. You’ll receive a shipping confirmation with a tracking link, so you can follow your order right to your door.

We work with a range of trusted delivery partners to ensure your order arrives safely and on time. You’ll receive tracking details once your order is on its way.

Unfortunately, it is not possible to choose a delivery date. Orders are processed as they arrive.